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CFA FAQ
Application Related Queries
The purpose of Pharmconnect 2.0 is to streamline order processing, manage returns, facilitate payments, and offer advanced data analytics in a B2B platform.
Pharmconnect 2.0 includes modules like Onboarding, Catalogue View, Ordering, Return Order, Notifications, Ledger View, My Account Section, Role-based Access, Communication Channels, Help Section/Support, Mobile App, and more.
The objective is to bridge pharmaceutical companies with their supply chain collaborators by facilitating order and return processing, handling payments, supporting promotional activities, and providing data analytics.
The purpose of distributor onboarding is to invite distributors to the platform and ensure they have the necessary information to get started.
Distributors are invited via email and mobile with a unique registration link and details about the principal and the platform.
If there is no action within the specified time, a message prompts them to contact the support team, and if still no action, a ticket is automatically generated.
Distributors validate their information by entering a 4-digit OTP after successfully logging in for the first time.
After three unsuccessful attempts, the distributor is locked for 30 minutes, and they receive a message to try again later.
Distributors can view and edit firm details, ERP information, and firm location confirmation.
The landing page displays transaction details like previous orders, returns, and D&A modules, as well as a tutorial on key activities.
CFA users can log in using their mobile number or email ID.
The system prompts to enter the correct OTP after three unsuccessful attempts.
The OTP is generated for user authentication and security during the login process.
After three incorrect attempts, the account is locked for 30 minutes.
If you've forgotten your user credentials and are unable to log in, please reach out to our customer care team for assistance. You can contact us at the customer care number 020-67660000 or send an email to support.pharmconnect@pharmarack.com. We'll be happy to help you recover your account access.
"If you're not receiving the OTP (One-Time Password) for mobile number-based login, please follow these steps:
Check your mobile number for correctness to ensure its entered accurately.
Verify that your mobile device has a stable network connection.
Ensure your mobile phone can receive SMS messages.
If the issue persists, please reach out to our customer care team for assistance. You can contact us at the customer care number 020-67660000 or send an email to support.pharmconnect@pharmarack.com. We'll assist you in resolving the OTP login issue."
Order Related Queries
To view your placed orders, select "Orders" from Principal in Main Menu in left panel of the application.
You can view Distributor cart by navigating to the "Customer" Page from main menu. To view the cart of a particular customer, click on the cart icon.
It is a seamless order movement between the ERP and Pharmconnect 2.0 system. The order information will be pushed by the ERP System and consumed by Pharmconnect 2.0 without any additional step.
The unified cart is commonplace from where all orders are submitted. This page shows order drafts from all sources like manual, upload, email, and DT-ERP.
As a CFA User, to acknowledge the Order, go to Orders page, click ‘Waiting for Approval’ tab, Select the Order number which will redirect the user to Order details page. Click on the ‘Acknowledge Order’ button in top right corner. Once the Order has been acknowledged “Acknowledged by CFA” status will be shown against the order.
If you are having trouble finding the Order and its details from a particular distributor, it may be due to various reasons such as order status, system updates, or other operational factors. We recommend reaching out to our support team for assistance in resolving this issue.
Returns Related Queries
To view submitted return orders, navigate to the Returns Page. You can select "Return" from Principal option in Main Menu located in left panel of the application.
You can view the return orders pending for CFA approval by navigating to the "Returns" Page and click on the “Waiting for Approval” tab.
As a CFA User, to acknowledge the return order, go to Returns page, click ‘Waiting for Approval’ tab, Select the return order number which will redirect the user to Return details page. Click on the ‘Acknowledge Order’ button in top right corner. A pop-up message will ask for confirmation. Post confirmation CFA user needs to add LR and Vehicle details. Once the return order has been acknowledged “Acknowledged by CFA” status will be shown against the return order.
It is a seamless return order movement between the ERP and Pharmconnect 2.0 system. The return order information will be pushed by the ERP System and consumed by Pharmconnect 2.0 without any additional step.
Invoice related Queries
All invoices will be visible in ‘Invoice’ Page from Main menu.
Credit Note related Queries
As a CFA user, you must select the customer and click on ‘Go to Ledger’ to view customer ledger. When on the ledger page you will be able to view all the Credit Notes against returns.
Account Related Queries
Yes, you have the option to change your name associated with your account. To do this, go to the Account Page in Settings. However, please note that Pharmconnect 2.0 does not allow changes to your phone number or email address from the platform.
Yes, you have the option to change your Firm details and Firm Address associated with your account. To do this, go to the Account Page in Settings. Additionally, you have the option to upload your GST document & DL document in PDF format, with a maximum file size limit of 5 MB. However, please note that Pharmconnect 2.0 does not allow changes to your Firm Licence details from the platform.
Role Based Access Related Queries
Can I add multiple team members and grant them access to log in to the Pharmconnect 2.0 Application?
Yes, as an Admin, you have the capability to create multiple team members and specify their name, phone number, email address, employee code, access type, and role.
Here's how it works:
Share the Pharmconnect 2.0 URL with your team members.
When your team members log in for the first time, they will be directed to an invitation screen, which they must accept.
After accepting the invitation, they will gain access to the Pharmconnect 2.0 Application and can start using it.
Yes, as an admin you can suspend access, edit details, or delete a team member from your account. To do so, navigate to the "Manage Team" Page and click on the three dots next to the team member's name and details. From there, you can select the relevant option for your desired action.
Notification Related Queries
To adjust your notification preferences, follow these steps:
Access the Notification Page within the Settings menu.
Choose your preferred communication channel(s) for notifications, which can include Email, SMS, Web, and App notifications.
Help and Support
If you encounter any technical or performance issues while using Pharmconnect 2.0, please feel free to reach out to us. You can get in touch with our customer care team by calling the customer care number - 020-67660055 or by sending an email pconnect@pharmarack.com.
Your feedback and suggestions are valuable to us. To share your suggestions or provide feedback regarding Pharmconnect 2.0, please don't hesitate to contact us. You can reach our customer care team by calling the customer care number - 020-67660055 or by sending an email to pconnect@pharmarack.com. We appreciate your input in helping us improve the platform.
Our Offices:
Pune: Pharmarack Technologies Private Limited: Office No. 301 To 304, 3rd Floor, Pride Portal, Bahiratwadi, Shivajinagar, Bhamburda, Pune – 411 016
Mumbai: B Wing, Silver Utopia, Unit 201, Cardinal Gracious Rd, Chakala, Andheri East, Mumbai, Maharashtra 400099
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