Need help?
Explore our comprehensive resources and FAQs to get answers and support for all your inquiries.
Distributor FAQ
Application Related Queries:
Pharmconnect 2.0 is a cutting-edge mobile and web application which allow Distributor in Pharma company to place orders, initiate returns, download invoice , check ledger and view insights.
The purpose of Pharmconnect 2.0 is to streamline order processing, manage returns, facilitate payments, and offer advanced data analytics in a B2B platform.
Pharmconnect 2.0 includes modules like Onboarding, Catalogue View, Ordering, Return Order, Notifications, Ledger View, My Account Section, Role-based Access, Communication Channels, Help Section/Support, Mobile App, and more.
The objective is to bridge pharmaceutical companies with their supply chain collaborators by facilitating order and return processing, handling payments, supporting promotional activities, and providing data analytics.
Yes, you will need to complete onboarding process to utilize Pharmconnect 2.0's features.
The purpose of distributor onboarding is to invite distributors to the platform and ensure they have the necessary information to get started.
You will get invited via email and mobile with a unique registration link and details about the principal and the platform.
If there is no action within the specified time, a message will be prompted to contact the support team, and if still no action, a ticket is automatically generated.
You can validate your information by entering a 4-digit OTP after successfully logging in for the first time.
After three unsuccessful attempts, you will be locked in for 30 minutes post which you try again.
Distributors can view and edit firm details, ERP information, and firm location confirmation.
The landing page displays transaction details like previous orders, returns, and D&A modules, as well as a tutorial on key activities.
The system prompts to enter the correct OTP for three unsuccessful attempts.
The OTP is generated for user authentication and security during the login process.
After three incorrect attempts, the account is locked for 30 minutes.
If you've forgotten your user credentials and are unable to log in, please reach out to our customer care team for assistance. You can contact us at the customer care number 020-67660000 or send an email to support.pharmconnect@pharmarack.com. We'll be happy to help you recover your account access.
If you're not receiving the OTP (One-Time Password) for mobile number-based login, please follow these steps:
Check your mobile number for correctness to ensure it's entered accurately.
Verify that your mobile device has a stable network connection.
Ensure your mobile phone can receive SMS messages.
If the issue persists, please reach out to our customer care team for assistance. You can contact us at the customer care number 020-67660000 or send an email to support.pharmconnect@pharmarack.com. We'll assist you in resolving the OTP login issue.
Order Related Queries
To place order in Pharmconnect 2.0 App go to Orders Page and select "Search and Add Products". You can also select "Search and Add Products" directly from Home Page by clicking on "Place Order". You can then add the products to cart and submit the order.
To view your placed orders, navigate to the Order Page. You can select "Orders" from Principal in Main Menu in left panel of the application.
You can view draft orders in Pharmconnect 2.0 by navigating to the "Your Cart" Page by clicking cart icon in the app.
If you are unable to locate a particular product, it could be because the product Division is locked, making the product temporarily invisible to you in Pharmconnect 2.0.
Yes, you can upload an order file within Pharmconnect 2.0 by selecting the "Upload Order" option in Create Order menu in Order page . Supported file formats for order uploads include xls, xlsx, csv, text, xlsb, and pdf, with a maximum file size limit of 5 MB. Once products are mapped from backend, you can add them to your Cart and proceed with the checkout. You will receive a confirmation message once your order is successfully confirmed.
You have the option to manually map unmapped products in Pharmconnect 2.0. To do so, click on "Find Product," search for the product you want to map, and select it to associate it with the unmapped product.
When you upload a new order template or upload an order for the first time, the system will automatically generate a ticket for templatization. The Service Level Agreement (SLA) for templatization is set at 15 minutes. After the templatization process is completed, the products will become visible in your cart for further action.
Yes, you can change the mapping of the product by clicking on ‘Find the product’ and select from the drop down.
Yes, you can view the email orders in Order Page, you can select "Orders" from Principal option in Main Menu located in left panel of the application.
You can find Email orders in "Your Cart." After the templatization and product mapping processes are finished, you can proceed to check out directly from "Your Cart" and submit the order.
It is a seamless order movement between the Distributor ERP and Pharmconnect 2.0 system. The order information will be pushed by the ERP System and consumed by Pharmconnect 2.0 without any additional step.
Currently Integrated Orders is supported for SWIL ERP. For activating the same please reach out to our customer support team for assistance.
Yes, you can view the integrated orders in Order Page, you can select "Orders" from Principal in Main Menu in left panel of the application.
You can find integrated orders in DT-ERP section in Your Cart. After the templatization and product mapping processes are finished, you can proceed to check out directly from "Your Cart" and submit the order.
Yes , you can change the frequency of orders pushed to Pharmconnect 2.0 . Please follow below steps in your SWIL ERP :
Click on Utility
Select Pharmarack Integration
Click on Registration.
On the Config screen change the frequency for Export Purchase Order / Export Purchase Return.
You can also opt for Manual Push by selecting "Run Process Manually".
The unified cart is commonplace from where all orders are submitted. This page shows order drafts from all sources like manual, upload, email, and DT-ERP.
Returns Related Queries
To initiate a return order in Pharmconnect 2.0, follow these steps:
Go to the Returns Page.
Select Manual Return.
Choose the CFA (Customer Facing Area), Header Division and Category to proceed.
Enter the Batch Number in the search bar and press enter.
Add the Invoice Number and the quantity you wish to return against the Batch Number and provide the Product/SKU details.
Once you've added all the batch number details, click on "create return."
You will be redirected to the return draft page, where you will need to confirm the return order.
After confirming the return, you will receive a confirmation message once your return order is successfully processed.
To view your submitted return orders, navigate to the Returns Page. You can select "Return" from Principal option in Main Menu located in left panel of the application.
You can view draft orders in Pharmconnect 2.0 by navigating to the "Your Cart" Page by clicking cart icon in the app.
Yes, you can upload a return order file within Pharmconnect 2.0 by selecting the "Upload Returns" in Create Returns menu in Return Page. Select CFA, Header Division and Category from the drop down. You will be redirected to upload Page. Supported file formats for order uploads include xls, xlsx, csv, text, xlsb, and pdf, with a maximum file size limit of 5 MB. Once all batch numbers are identified from backend, you can proceed to review. You will be redirected to draft returns page which you have to Submit. You will receive a confirmation message once your return order is successfully confirmed.
You can find the batch and manually map them. In case incorrect Header division was selected during returns creation, you may go back and create new return order with correct Header Division.
When you upload a new return order template or upload a return order for the first time, the system will automatically generate a ticket for templatization. The Service Level Agreement (SLA) for templatization is set at 15 minutes. After the templatization process is completed, the batch and product details will be visible as draft return.
Yes, you can view the email orders in Return Page, you can select "Return" from Principal in Main Menu in left panel of the application.
You can find Email orders in Returns Page as Draft. After the templatization and batch mapping is completed, you can Submit the Returns Draft for processing.
It is a seamless return order movement between the Distributor ERP and Pharmconnect 2.0 system. The order information will be pushed by the ERP System and consumed by Pharmconnect 2.0 without any additional step.
Currently Integrated return orders is supported for SWIL ERP. For activating the same please reach out to our customer support team for assistance.
Yes, you can view the integrated return orders in Returns Page, you can select "Returns" from Principal in Main Menu in left panel of the application.
You can find integrated return orders in Return Page as Draft. After the templatization and Batch number lookup is completed, you can submit the Returns Draft from processing.
Invoice Related Queries
To view all invoices created against the orders, navigate to the Invoice Page. Simply select 'Invoice' from the Navigation Panel to access the Invoice Page.
To download Invoice of Order, Navigate to Orders Page, click on the download Icon, select the Invoice number. You may also download Invoice from Order details page.
‘Pending' status on an invoice signifies that the associated payment has not been received and recorded in the ledger transactions.
‘Cancelled’ status on an invoice signifies that it has been Cancelled from Principal SAP system.
‘Paid’ Status on an invoice signifies that the associated payment has been received and recorded in Ledger transactions.
An Invoice can be generated for multiple orders , also multiple invoices can be generated for single order.
Credit Note related Queries
All invoices will be visible in ‘Ledger’ Page from Main menu.
To Receive is equal to Opening balance plus Credited minus Debited.
Credited Amount shows Invoiced and Debit Note Transactions
Debited Amount show Payment and Credit Note Transaction.
Balance Amount show remaining amount to pay.
Account Related Queries
Yes, you have the option to change your name associated with your account. To do this, go to the Account Page in Settings. However, please note that Pharmconnect 2.0 does not allow changes to your phone number or email address from the platform.
Yes, you have the option to change your Firm details and Firm Address associated with your account. To do this, go to the Account Page in Settings. Additionally, you have the option to upload your GST document & DL document in PDF format, with a maximum file size limit of 5 MB. However, please note that Pharmconnect 2.0 does not allow changes to your Firm Licence details from the platform.
Role Based Access Related Queries
Can I add multiple team members and grant them access to log in to the Pharmconnect 2.0 Application?
Yes, as an Admin, you have the capability to create multiple team members and specify their name, phone number, email address, employee code, access type, and role.
Here's how it works:
Share the Pharmconnect 2.0 URL with your team members.
When your team members log in for the first time, they will be directed to an invitation screen, which they must accept.
After accepting the invitation, they will gain access to the Pharmconnect 2.0 Application and can start using it.
Yes, as an admin you can suspend access, edit details, or delete a team member from your account. To do so, navigate to the "Manage Team" Page and click on the three dots next to the team member's name and details. From there, you can select the relevant option for your desired action.
Notification Related Queries
To adjust your notification preferences, follow these steps:
Access the Notification Page within the Settings menu.
Choose your preferred communication channel(s) for notifications, which can include Email, SMS, Web, and App notifications.
Help and Support
If you encounter any technical or performance issues while using Pharmconnect 2.0, please feel free to reach out to us. You can get in touch with our customer care team by calling the customer care number - 020-67660055 or by sending an email pconnect@pharmarack.com.
Your feedback and suggestions are valuable to us. To share your suggestions or provide feedback regarding Pharmconnect 2.0, please don't hesitate to contact us. You can reach our customer care team by calling the customer care number - 020-67660055 or by sending an email to pconnect@pharmarack.com. We appreciate your input in helping us improve the platform.
Our Offices:
Pune: Pharmarack Technologies Private Limited: Office No. 301 To 304, 3rd Floor, Pride Portal, Bahiratwadi, Shivajinagar, Bhamburda, Pune – 411 016
Mumbai: B Wing, Silver Utopia, Unit 201, Cardinal Gracious Rd, Chakala, Andheri East, Mumbai, Maharashtra 400099
© 2024 All Rights Reserved.
